30-Day Return Policy
-Rocket Depot accepts returns on most products within 30 days of purchase. Exceptions to this policy are listed below.
-All returns must have an RMA number which can be obtained by emailing returns@rocketdepot.com.
-All returns must be unopened and in original packaging.
-All returns are subject to a 15% restocking fee.
-Serial numbers on returned items must match serial numbers from shipped products. Removal or alteration of a product's serial number or serial number sticker will automatically void your Rocket Depot return policy. Products that are returned to Rocket Depot with a different, missing, damaged or altered serial number will be refused and returned to the customer at the customer's expense.
-No returns for credit after the time limits are accepted.
Return Policy Exceptions
-Shipping charges are NOT refundable.
-Processors and memory must be returned within 7 days to receive credit. Due to the frequent price changes in these products, this return policy is neccessary. There are NO exceptions to this policy.
-Computers, Notebooks and Tablet PCs are NOT refundable. Any Desktop Computer/Notebook/TabletPC that is deemed defective may be returned for replacement within 30 days of purchase. If the product is returned and no defects are found, the product will be returned to the customer at the customer's expense. You should be certain of this return policy before placing an order for a Desktop Computer/Notebook/TabletPC. By confirming your order, you indicate an agreement to this policy. There are NO exceptions to this policy.
-Software must be unopened and returned within 30 days of purchase. Any OEM software is NOT refundable. There are NO exceptions to this policy.
-Open Box Items are NOT refundable unless defective and approved by the Rocket Depot Return Department.
-LCD Displays are NOT refundable. Any LCD display that is deemed defective may be returned for replacement within 30 days of purchase. If the product is returned and no defects are found, the product will be returned to the customer at the customer's expense. Dead pixel policy: There must be a minimum of 8 dead LCD pixels for an LCD screen to be deemed defective. There are NO exceptions to this policy.
-Rocket Depot's return policy does not offset manufacturer warranties in any way. Manufacturer warranty information can be obtained at the manufacturer's individual websites.
-Physically damaged items cannot be returned to Rocket Depot. Physical damage includes, but is not limited to, improper handling and any other type of damage sustained by irregular use. If you return any physically damaged item to Rocket Depot, the item will be returned to the customer at the customer's expense.
Return Instructions
-Customer must obtain an RMA number before returning any merchandise by emailing our return department at returns@rocketdepot.com. Any returns without an RMA number will not be accepted and returned to the customer at the customer's expense.
-Once an RMA number is obtained, please ship unopened product back with a copy of your RMA number and original invoice.
-All items must be unopened and in original packaging. Any opened items will not be accepted unless approved by our Return Department.
-If an item is defective, Rocket Depot must by notified within 7 days of delivery for return approval. Customer must pay shipping charges to ship defective product to Rocket Depot. The new replacement product will be shipped to the customer at Rocket Depot's expense.
-Please ship back product using carrier of your choice. Rocket Depot is not responsible for items lost in shipping. We recommend using FedEx or UPS to ship products due to tracking ability and proof of delivery. Make sure to keep your tracking information until your item has been credited/exchanged.
-Rocket Depot is not responsible for damaged products that occur during shipping and will not accept returns on these items. Please make sure to package all items securely when shipping.
-Please fully insure your return shipment in case of loss or damage.
-Rocket Depot does not offer free returns. Customer is responsible for all shipping charges to our Rocket Depot distribution center on all returns, exchanges and replacements.
Please allow our Return Department 1-14 business days processing time for a credit to be issued or replacement item shipped.
Ship Returns To:
RocketDepot.com
Attn: RMA Department
403 Power House St. #314
McKinney, TX 75071
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