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Please use this formula to determine when your order will arrive:
- Processing Time = One or two days to get your order looked
at, your credit card authorized (much longer for checks and money
orders), and to make sure the ship-to address is on file with your
credit card company. If your card does not authorize, your order will
not proceed to the next step. If your ship-to address does not match
your bill-to, or is not on file with your credit card company, your
order will not proceed to the next step. If your order does not
proceed to the next step, we will notify you via your order status and
by email with instructions on how to proceed. If no action is taken
your order will be cancelled. Minimum time: 1-2 business days. We do
not process your order on Saturday, Sunday or holidays. Allow an
additional 1 to 2 business days for weekend orders.
- Warehouse Time = After your order is processed, we send it to
the warehouse. If the product is still in stock, it will be shipped in
a day or two. Stock availability is indicated in each product
description on our web site, but high-demand items sometimes sell out
faster than our web site indicators can display. Minimum time: 1-2
business days
- Shipment Time = The time it takes for the shipping company to
drive or fly your product to you. If you select budget shipping, this
time could be a week or two. Some budget shippers do not display
tracking information. Ground shipping is the default shipper in your
shopping basket so if you do not want ground shipping, you must
deselect it and select another shipper before completing your purchase
or you will be charged ground shipper rates. Shipping times are listed
by type in the table below.
- Urgent Delivery - NOTE: If you make a purchase and select next
day delivery, your order might not arrive the next day. Processing
time can take 1-2 business days and warehouse time can take 1-2
business days and after that next day delivery can take 1 day. Make
sure your bill to and ship to addresses are on file with your credit
card company. And then monitor your email and your order status
closely in case we notify you of a problem processing your order.
Please read these explanations of shipping times according to stock
availability:
| Shipping Times According to Stock
Availability |
Usually
ships in 1 to 2 business days
The item is in stock and ready to go.
All other products usually ship 1 to 2 business days after your
order is placed, not including processing time and warehouse time
(see above). Tracking information, when available, is displayed on
our site within 24 hours of shipment. |
Usually
Ships in 2 to 3 business days
This product usually ships 2 to 3 business days after your order
is placed, not including processing time and warehouse time (see
above). |
Usually
Ships in 3 to 5 business days
This product usually ships 3 to 5 business days after your order
is placed, not including processing time and warehouse time (see
above). |
Usually
Ships ground in 3 to 7 business days
This product requires Special Handling due to weight and size.
Soon after your order leaves our distribution center, you will be
contacted by the delivery company to arrange a specific time
convenient for you. This service includes delivery within 3 to 7
business days of shipment and basic home delivery, not including
processing time and warehouse time (see above). Please note that
setup and plug-in is not included and each shipment requires an
adult signature upon delivery. |
Usually
Ships in 1 to 2 Weeks
This product usually ships 1 to 2 weeks after your order is
placed, not including processing time and warehouse time (see
above). |
Usually
Ships in 2 to 3 Weeks
This product usually ships 2 to 3 weeks after your order is
placed, not including processing time and warehouse time (see
above). |
Usually
Ships in 2 to 4 Weeks
This product usually ships 2 to 4 weeks after your order is
placed, not including processing time and warehouse time (see
above). |
Back
Order
This product is not currently in stock at any of our warehouse
locations. We have ordered the product from our supplier, but have
not received a date yet as to when we will receive this product.
We will update you on the status of your order via email. |
On
Order
This product is not currently in stock. We have ordered the
product from our supplier and will ship your item as soon as
possible. We will update you on the status of your order via
email. |
Pre-Order
This product has not yet been released from the publisher, studio
or manufacturer, but we are currently taking preorders for it. We
will ship you your order as soon as it is available. |
Currently
Unavailable
This product is currently unavailable from the manufacturer.
We are not accepting orders for it at this time. Please check our
web site for future availability. |
Please look at our shipping tables to determine total delivery times.
For more information on a particular order, please click here to login.
Shipping Timetable
| Shipping Method |
Shipping
Timeframe |
| Budget Shipping |
7-9 business days after ship date |
| Standard/Ground |
3-5 business days after ship date |
| Two Day Delivery |
2 business days after ship date |
| Next Day Delivery |
1 business days after ship date |
If tracking indicates the package has been delivered, it could be
somewhere safe. Please check your office, porch, garage, bushes and with
your neighbor.
If you still are not able to locate the package and it is past the
shipping timeframe, please email Customer Service so we may be able to
resolve the issue.
Customer Service:
Rocket Depot
403 Power House Dock 314
McKinney, TX 75071
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